OnCue
Digital pager — no app, no buzzer
The last pager your venue will ever need.
Scan a QR, keep your table freedom, and we'll cue you the moment your order is up — no app to install, no buzzer to carry.
OnCue
Table 7 · live
Now serving 047
Ready — come collect
Pushed to their phone · no app needed
Illustrative interface
The old way
Buzzers break. Numbers get lost. Guests hover at the counter.
Plastic pagers cost 1,000+ SAR each, only reach 100 meters, and tell you nothing about your guests. There's a smarter signal.
Out of range
A puck is deaf past ~100 m — and useless the second a guest steps outside.
In range, always
No hardware to buy and no buzzers to hand out — guests scan a QR, and you go live in minutes.
The shift
One QR. Every moment after the order.
Meet the cue.
How it works
From scan to collected, in three moves.
Hospitality, on cue — built for cafés, restaurants and any venue with a queue.
Scan
Point your camera at the table QR. No app, no typing.
Get cued
A web push hits your phone the second your order moves.
Come collect
The BEACON face lights gold — your order is up.
The ticket
Four states, all on the guest's own screen.
The ticket is live from the scan. It tells a guest where they are in line, roughly how long is left, and the exact moment the counter is ready for them.
- In queue33rd in lineThe ticket opens the moment the QR is scanned — no account, no typing.
- Preparingabout 2 minThe estimate moves with the counter, so nobody has to ask.
- ReadyCome collectA single web push lands on the phone they already carry.
- Order upTable 7The BEACON face lights gold — the cue is unmistakable across a room.
Ticket states as shown on oncue.my
The pager
A live queue, an 8-hour push window, zero devices to lose.
Every ticket updates in real time. Guests keep their table freedom and their own phone — the cue reaches them anywhere with signal, for up to eight hours.
- No app, no buzzer
- QR + NFC table codes
- Web push, up to 8 hours
Live queue
LiveNow serving
047
Ready — come collect
Illustrative interface
The mechanics
One subscription. Nothing to charge.
Product capabilities as described by OnCue — not performance results.
What a venue gets
More than a pager.
One platform, one subscription and one login — the queue, the loyalty card, the booking and the menu all live in the same place.
Digital pager
Guests take a number and get a web push the second their order is ready — plus a live walk-in queue for tables.
Wallet loyalty
One-tap stamp cards in Apple & Google Wallet, with a single-scan stamp for staff — no phone number required.
Booking
Reservations and a waitlist, all on the same platform and the same login.
Photo menu
A branded, photo-forward menu guests browse from their phone — nothing to print.
No app to install · no hardware to buy · one subscription.
Versus plastic
OnCue vs. a pager vs. a single-app rival.
How OnCue compares with the plastic pager it replaces — and with a pager-only app.
| Feature | Traditional pager | OnCue | Single-app rival |
|---|---|---|---|
| Pricing model | 1,000+ SAR / device | One subscription | Per-product |
| Guest range | ~100 m | Anywhere online | Anywhere online |
| Guest device | Puck to lose | Their phone | Their phone |
| Setup | Base station | QR + NFC | QR only |
| Maintenance | Charge & replace | None | None |
| Booking | — | Included | Separate product |
| Loyalty | — | Included | Separate product |
| Multi-branch | — | Included | Separate product |
| Accounting | — | Included | Separate product |
The last four are what a pager-only rival structurally can't match — booking, loyalty, multi-branch and accounting on one subscription.
Ember House
All branches
Now serving
047
6 in queue · 3 branches
Prep time
4m avg
Repeat
+57
Today
SAR 18k
Interface mock. “Ember House” and every figure shown are sample data used to illustrate the dashboard — they are not customer results.
For owners
Run every branch from one cue.
Wait times, prep times, live order flow — one dashboard, every branch. Owners sign in through a private link, and every branch sits under the same subscription.
- Wait times
- Prep times
- Live order flow
- Every branch
Guest data
Cued without an account.
OnCue's lightest promise is also its strictest: a guest never signs up. Here is exactly what the ticket carries — straight from OnCue's own privacy policy.
No account, no email, no password
OnCue works with no account, no email and no password. A guest scans, takes a number, and that is the whole sign-up.
An anonymous order token
The ticket is tracked against an anonymous order token — enough to show the order's status, and nothing more.
The push token is optional
Opt in and the browser hands over an anonymous push token, used to deliver a single “your order is ready” message. Turn it off in device settings any time.
Short-lived by design
Order and notification tokens are cleared once the order is complete, or after a short period of inactivity.
Stamp cards stay anonymous
Loyalty counts sit on an anonymous card that persists between visits. Some venues let a guest attach a phone number purely to recover it.
No cross-app ad tracking
No advertising identifiers across apps, and no photos, contacts or precise location.
Operated by VAIA SDN. BHD. (Company No. 202601027449). For walk-in queues and reservations a venue may ask for a name, contact number, party size and optional notes. Data questions go to tech@vaia.my.
العربية · English
The same cue, in both languages.
OnCue ships bilingual out of the box. The venue-facing site and the guest ticket both switch between English and Arabic, with a right-to-left layout written in Gulf Arabic rather than translated word for word.
عرض النسخة العربية · View the Arabic siteنداء رقمي — بلا تطبيق ولا جهاز
آخر جهاز نداء بيحتاجه محلك على الإطلاق.
“The last pager your venue will ever need.”
Getting set up
Live, usually the same day.
Set up in minutes. Our team replies within 30 minutes.
Email the venue details
Use the pre-filled form on oncue.my to tell us about your venue and how many branches you run. The team replies within 30 minutes.
We set you up
We set up your venue, branches and QR codes, then share a private owner sign-in link.
Go live
You print your QR, go live, and start cueing guests — usually the same day.
OnCue is free for guests.
Venues use it under a separate commercial arrangement — quoted per venue, so send us your details and we'll come back to you. Already live and need a hand? OnCue support or tech@vaia.my.
FAQ
Questions, answered.
Still deciding? Send us your venue details and we'll walk you through it.
Do guests need to install an app?
No. Guests point their camera at the table QR, and the cue arrives as a web push on the phone they already carry. There is no app to install and no buzzer to hand out.
Does a guest need an account?
No. OnCue works with no account, no email and no password. The flow is four moves: scan the QR, take a number, allow notifications, and wait for the alert.
Is there any hardware to buy?
None. OnCue is software only — no pucks, no base station, nothing to charge or replace. Table codes work over QR and NFC, so you go live in minutes with a printed code.
How long does the cue stay live?
Up to eight hours per ticket. Every ticket updates in real time, and the cue reaches your guest anywhere with signal — so they keep their table freedom and their own phone.
A guest says the notification never arrived.
Ask them to check that notifications were approved in their device settings. If they are on the web, keeping the order page open keeps the ticket live — and OnCue's support page walks through it step by step.
How is loyalty stored?
Stamp cards are stored anonymously on the guest's own device and can be added to Apple Wallet. Attaching a phone number is optional, and only used so a card can be recovered.
What does it cost?
OnCue is free for guests. Venues use it under a separate commercial arrangement — pricing is quoted per venue rather than published, so email your venue details and the team will come back to you within 30 minutes.
Can we run more than one branch?
Yes. Wait times, prep times and live order flow all roll up into one dashboard covering every branch, under a single subscription.
Hospitality, on cue.
OnCue · Riyadh, KSA · a Vaia product
Let's build something great.
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